Privacy Policy & Terms of use

What data do we collect? 
KMH collects the following data: 

• Name, last name

• Email address

• Phone number
  

How do we collect your data?
You directly provide KMH with the data we collect. We collect data and process data when you: 

• Request information or a demo from our online forms.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. 

• Use or view our website via your browser's cookies. 

Our Company may also receive your data indirectly from the following sources: 

• Clients of ours who supply you with Media services*

*for technical purposes.

How will we use your data? 
Our Company collects your data so that we can: 

• Properly answer your requests. 

• Supply the Technical services you have contracted from KMH.

• Supply the Technical services our clients have contracted for your use and benefit.

• Email you with special offers on other products and services we think you might like. 

KMH will not share your data with any third-party company for commercial reasons. We will only share it with the Technology Partners who supply us with some critical functionalities of our services. And just for technological and operational purposes. These companies are:

• Amazon Web Services (AWS)

• IBM Aspera

• Signiant Corporation

When KMH signs a contract with you, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

How do we store your data? 
KMH securely stores your data at AWS Data Centers in Ireland. Data is securely encrypted and protected at all times and duly backed up. 

If you are a client, KMH will keep your data for the duration of the service contract. If you are just a lead, a contact or a prospect, KMH will keep your data in its CRM database for a maximum of three years. Once this time period has expired, we will ask for your permission to keep it for another term. If you deny or we get no answer, your data will be deleted from our databases. 

Marketing 
KMH would like to send you information about our products and services of ours that we think you might have a professional interest in. 

If you have agreed to receive marketing, you may always opt-out at a later date. 

You have the right at any time to stop KMH from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send us an email at privacy@knoxmediahub.com
 

What are your data protection rights? 
KMH would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

• The right to access - You have the right to request KMH for copies of your personal data. We may charge you a small fee for this service. 

• The right to rectification - You have the right to request that KMH corrects any information you believe is inaccurate. You also have the right to request KMH to complete information you believe is incomplete. 

• The right to erasure - You have the right to request that KMH erases your personal data, under certain conditions. 

• The right to restrict processing - You have the right to request that KMH restricts the processing of your personal data, under certain conditions. 

• The right to object to processing - You have the right to object to KMH’s processing of your personal data, under certain conditions. 

• The right to data portability - You have the right to request that KMH transfers the data that we have collected to another organization, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us: privacy@knoxmediahub.com 

What are cookies? 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

For further information, visit allaboutcookies.org. 

How do we use cookies? 
Our Company uses cookies in a range of ways to improve your experience on our website and platform services, including: 

• Keeping you signed in 

• Understanding how you use our website and services

• Provide you with a better user experience

What types of cookies do we use? 
There are a number of different types of cookies, however, our website uses: 

• Functionality - KMH uses these cookies so that we recognize you on our website and SaaS Platform and remember your settings. 

• Learn about your interests - KMH uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. KMH does not and will NEVER share this data with third parties for advertising purposes. 

How to manage cookies 
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

Privacy policies of other websites 
The KMH website and SaaS Platform contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. 

Changes to our privacy policy 
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on August, 28th, 2024

How to contact us 
If you have any questions about KMH's privacy policy, or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us: privacy@knoxmediahub.com